(a) A reload can fail if there is a technical issue at the time of the reload. But don.t worry! When a reload fails, LankaReload places the reload into your topLife account. Please access your toplife account by clicking the .my account. at the top of the website.
(b) You should see a credit balance in your topLife account balance. You can make another reload using this credit balance.
(c ) When you enter the payment options site, select the topLife option as the payment option.
Yes, You only need an internet connection. It can be via your mobile data connection or wifi. Just visit www.lankareload.com and follow the simple instructions.
This could mean that (a) Your funds have not been talken from your debit or credit card due to some reason with your card not being enabled for internet transactions or that you have incorrectly inputted your card details. We suggest that you please check with your bank first. If the bank verified that the funds have come to LankaReload, Please call us on .....for an immediate refund or transfer of your unutilized funds into a toplife account.
You have to Log In or register, .when you click enable international calling. you will receive the PIN via email and then add funds to your topLife account and start calling
You can make a cash deposit to our bank account (the bank account details are given below, please mention your lankareload registered email address as a reference). Once the deposit is made you can email the deposit slip to info.com together with the email address of your lankareload.com account. If you are unable to send the scanned deposit slip, you can send us a email mentioning the date, amount and the reference. Once we receive the email we will cross check the receipt with the bank online and add funds to your toplife account.
Account Name:U-Generation Mobile Solutions (Pvt) Ltd.
Account No:1020012787 (Commercial Bank)
Simply put, (a) you get your reload instantly, (b) if there is a technical issue at the time of reload, we transfer your money to a toplife account where you can make the reload again without going into a long procedure of trying to get your money back, and (c ) we don.t charge any extras . it.s the same as reloading your phone at any of the mobile operator sites.
LankaRelaod launched its custom designed Mobile Application which you can download from our site through Google Play Store in Android platform or simply download to your phone directly using QR code (QR Code Scanning Mobile Application can be download from the site it self)
(a) VISA/MASTERCARD Debit or Credit cards via the Commercial Bank of Sri Lanka online payment gateway.
(c) TOPLIFE ACCOUNT
(d) AMEX via PAYPAL
OTP is a one-time password which is sent to your mobile phone when you use your debit/credit card online. Usually this code comes to your phone as a SMS when you use your card online. If it does not come and the webpage is asking for a OTP, please call the bank to get this issue fixed.
Because it is secure, instant and there are no added charges.